Employee engagement is more than a business buzzword. The benefits of having employees that are genuinely engaged and motivated are very real.
[This post was originally published in November 2018 and has been substantially revised and updated to reflect a more current view of this topic.]
The problem with the phrase "employee engagement" is that it is still too vague and subjective for most employers and managers. As a result, they either ignore the concept or hope to create an "engaged" workforce by simply offering more perks and a few team-building programs.